CRM and customer communication
Organize contacts, leads, conversations, appointments, and opportunities so your team can see what needs attention.
Standard 78 homeStandard 78.
About Standard 78
Standard 78.
Built around your customer journey.
Standard 78 LLC is a customer engagement business based in Ontario, California, in the Inland Empire. We help businesses grow revenue by improving how they attract, engage, support, and reconnect with customers.
Our services include CRM, business automation, AI receptionist and phone assistant tools, customer follow-up, websites, and managed customer engagement services.
Book a 15-Minute CallPractical tools. Help when you need it.
Keep customer information and conversations together, respond to inquiries, follow up on open opportunities, and stay connected after the sale. You can set up and use the CRM, automation, and AI tools independently, or choose setup, training, and technical support.
For work you want taken care of, Standard 78 offers website design and agreed managed marketing work, including campaigns, customer outreach, and ongoing improvements. Your team continues handling day-to-day customer service and records.
What Standard 78 provides
Business automation and follow-up
Connect inquiry responses, quote follow-up, reminders, and team alerts to keep routine steps moving.
AI receptionist and phone assistant
Help callers with common questions, messages, routing, and appointment booking when your team is busy or unavailable.
Customer reactivation and retention
Stay in touch with past customers through relevant emails, texts, return reminders, review requests, and referral campaigns.
Websites and online presence
Give visitors clear information and a useful next step, with website design, hosting, maintenance, and optional growth work.
Managed customer engagement
Have our team plan and handle agreed campaigns, customer outreach, website updates, and ongoing improvements.
The BEAR customer journey
We use BEAR to look at the full customer relationship and decide where a clearer process, useful tool, or managed service can help.
Bring Them In
Help potential customers discover your business and find a clear way to reach you.
Engage
Respond to interest, organize conversations, and follow through on the next step.
Assist
Support customers with useful answers, scheduling, reminders, and clear communication.
Reconnect
Continue the relationship after the sale and give customers relevant reasons to return.
Led by Bryan Garcia
Bryan Garcia leads Standard 78, bringing roughly ten years of hands-on experience helping businesses use customer communication systems, CRM, and automation. He starts by listening to how your business operates, then helps identify practical improvements that fit your goals and the people doing the work.
Based in Ontario. Serving businesses nationwide.
Standard 78 is based in Ontario, California, and works with businesses across the Inland Empire and throughout the United States. The official Standard 78 website is standard78.com.
Call (909) 551-4169, email bryan@standard78.com, or contact Standard 78.
Start with what you want to improve.
You don’t need to know which tool you need before we talk. Bring a recurring problem, a goal, or a customer communication process you want to improve.
Book a 15-Minute Call