Diesel & Fleet Repair
Build fleet relationships your team can follow through on.
Marketing, CRM and communication support for diesel & fleet repair.
A fleet contact asks about service coverage, a proposal is waiting on a manager and an active account needs an update. These conversations involve more people and longer decisions than a single repair visit. Standard 78 helps diesel and fleet shops organize commercial opportunities and the communication around ongoing accounts.
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A clearer path through the customer journey.
BEAR—Bring Them In, Engage, Assist and Reconnect—helps connect finding suitable fleet accounts with a clear proposal process, organized communication and continued account attention.
Select an underlined service to explore how it could help. Browse the other services in the panel without leaving the page.
BRING THEM IN
How do we reach fleets that fit the work our shop handles?
A useful commercial prospect is not just a company with trucks. Its vehicles, operating area and service needs should fit what your shop can actually support.
A , and an accurate help a fleet manager understand your capabilities before reaching out.
can introduce a specific service to relevant operators. can develop conversations with complementary businesses that know fleets needing a service resource. We help clarify the audience and message before starting outreach.
ENGAGE
How do we keep fleet proposals moving when several people are involved?
The person requesting information may not approve the work or manage the budget. Recording those roles helps your next conversation address the actual decision instead of repeatedly asking for an update.
can capture vehicle types, operating area and the reason for the inquiry. A keeps contacts and account notes together, while show whether the opportunity needs discovery, a proposal or a decision.
can explain your proposed service approach clearly. and help confirm questions, responsibilities and the next agreed conversation. collects useful details when the service desk cannot answer.
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How do we keep fleet updates from bouncing between people?
The driver, dispatcher and account contact may each need different information. A recorded communication plan helps your team know whom to contact and what requires approval.
can handle practical questions about an arrival or pickup. can create a task for the assigned account contact when a new request arrives, keeping the next step visible.
helps staff record contacts, conversation notes and follow-up consistently. Repair status and technical decisions stay in your shop's established workflow; we review any supported connection before promising automatic updates.
RECONNECT
How do we keep a fleet account active between repair requests?
Waiting for the next breakdown leaves little room for a relationship conversation. A relevant account check-in can help you understand changing needs and remind the fleet what your shop offers.
can reconnect with a fleet that has not sent work recently. can share service updates or invite an account review, using the right business contact rather than every driver.
organizes feedback after completed work. We help keep the request appropriate to the relationship and make it easy for the fleet contact to respond.
Practical setup. Continued support.
can map the account journey and identify the first process to improve. can show stalled proposals and missed next actions. Our helps maintain the records, content and workflow as responsibilities change.
Questions you may be working through
Can we track multiple people at one fleet?
Yes. We can help organize account contacts and their roles so staff know who requests service, who approves it and who needs follow-up.
Will this monitor vehicle faults or replace our shop system?
This page covers marketing, account organization and communication. Vehicle monitoring or shop-system integration would be a separate requirement to review, not something assumed in this setup.
Can you help with proposals that have gone quiet?
Yes. We can record the outstanding question, prepare a relevant follow-up and keep the next conversation assigned to someone on your team.
Which fleet opportunities need a clearer next step?
Bring a stalled proposal, an account handoff or a follow-up process you want to improve. We will work through how it could be easier to manage.
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