Choose who to reach
Customer groups let you reach people based on what they previously needed and why a message would be useful now.
← All services & featuresStay connected after the sale.
Customer Reconnection
Stay connected after the sale.
Give customers a reason to return.
Stay familiar to past customers with useful messages, timely reminders, and relevant reasons to return.
Build on the relationships you already have, with setup and campaign help available when you need it.
Book a 15-Minute Call ↗Give customers a reason to stay connected.
A good visit can be the beginning of a longer relationship. Useful follow-up keeps that relationship moving, from a review request to a reminder when it makes sense to return.
Make each message relevant.
Prepare the message
Review requests, return reminders, referral invitations, and business updates each give customers a different reason to respond.
Set up the timing
Timing follows the customer experience, with a clear way to reply, ask a question, or arrange another visit.
Start with the relationship you want to build.
Understand the customer cycle
We learn what happens after a visit, when customers might need you again, and where a useful reminder could help.
Build the first sequence
We prepare the messages and timing, connect the available customer information, and review the plan with you.
Keep it relevant
Adjust messages as customer questions, service needs, and reasons to return change.
A real plan for staying in touch.
Customer workflow we designed
A smog shop with a long gap between visits.
The plan starts with a review request after service, then creates reasons to stay connected: other vehicles in the household, referrals, occasional useful messages, and a reminder near the next likely visit. Each message has a purpose, even when the customer is not ready to return yet.
You have help beyond the first campaign.
Our team helps with the setup, messaging, and questions that come up along the way. Share changes to your services, offers, or customer needs so we can help keep the follow-up current. Your team handles the customer conversations that follow.
Reconnect: make the relationship last beyond the first visit.
A few questions you might have
Is this only for customers who have stopped coming back?
No. Reconnection can begin right after a visit with a review request or helpful follow-up. It can also include reminders, referrals, and messages to customers you haven’t heard from in a while.
Do I need to write the messages?
We help write and organize them around your business. You provide the business details, customer context, and any offers you want to include.
How often will customers hear from us?
We plan the timing around why you’re reaching out and when the message is useful. A business with frequent visits will need a different approach from one with long gaps between visits.
Can we use our existing customer list?
We can start by reviewing the information you already have, how it is organized, and which customers can be included. That helps us choose a practical first campaign.
Can we run our own follow-up campaigns?
Yes. You can use the tools to organize your audience, prepare messages, and manage campaigns yourself. You can also ask for help with a specific setup question, message sequence, or training need.
Let’s talk about what you need.
Tell us about your business and what you’d like to improve. We’ll talk through where we can help and a practical place to start.
Book a 15-Minute Call ↗